Support Services

The Support Services Division maintains the department’s record system and information management system, provides statistical analysis for the department, backup dispatch center, provide tele-serve service to public and is the primary contact point for public access to the department.

Services Provided by the Support Services Division:

  • Provides Parking Enforcement
  • Provides School Crossing services
  • Provides copies of reports and disseminating information

Major Activities of the Support Services Division:

  • Maintain accurate and complete record systems involving department activities
  • Handles walk-in traffic to the station
  • Monitor and operate LEADS terminals
  • Issue licenses
  • Register sex offenders
  • Make copies of reports for insurance companies
  • Issue police clearance letters
  • Process Freedom of Information Act requests
  • Process subpoenas for records
  • Expungement orders and LEADS validations (annually validating all of the Urbana stolen/wanted files in LEADS)
Support Services Number: (217) 384-2320

METCAD Non-emergency Number: (217) 333-8911

Last updated on Dec 14, 2010 (Created on Jan 20, 2010) – Author: Bill DeJarnette – Contributors: Karen Snyder, Jeremy Hale