City Community Services During The COVID-19 Pandemic

City of Urbana Services During The COVID-19 Pandemic

Infrastructure and Maintenance

  • Curbside recycling pickup will continue on normal schedule.
  • Sanitary and storm sewer maintenance continues with reduced staffing.
  • Traffic signals/signs, streetlights, and roadway maintenance will address immediate hazards and perform high-priority maintenance. Routine maintenance has resumed with reduced staffing.
  • Tree hazards will be mitigated on a priority basis. Routine maintenance has resumed with reduced staffing.
  • Work on the City’s capital projects will continue, including construction on multiple projects slated to start in April.

Public Safety – Fire & Police

  • All Police operations are fully functional. Use the on-line citizen police report tool to submit most non-emergency reports.
  • Fire and Emergency Medical Services are fully functional with the use of proper Personal Protective Equipment.
  • Call 9-1-1 for emergency and life-saving services in Urbana.
  • Call 217-384-2420 for non-emergency needs related to the Fire Department.
  • Call 217-384-2320 for non-emergency public safety issues. Public safety and emergency response are our top priorities – to ensure continued access to these critical services, residents should call 9-1-1 for potentially life-threatening emergencies only.

Permits and Inspections

  • Requests for building permits should be submitted on-line or via email ( Requests for building permit inspections should be submitted via email to the respective inspector or by phone: 217-384-2443.
  • Utility & Right-of-Way and Erosion Control permits will continue to be issued and sites inspected (online for Utility & ROW; online for Erosion Control).


  • Apply online for residential parking permits here.
  • Click here to go to the Parking & Transportation Parking Portal  

Financial and Administrative Services

  • Late fees have been suspended for parking tickets issued in March, April, and May 2020.
  • Waiver of late fees for self-reported City of Urbana taxes (food and beverage tax, hotel/motel tax, and local motor fuel tax) for February, March, and April due dates are now April 30, May 30, and June 30, 2020 respectively.
  • Waiver of meter bagging fees for up to two parking spaces adjacent to restaurants providing curb-side pick-up and carry-out service.

Rental Registration and Inspections

  • Payments for rental registration are accepted on-line or via U.S. mail. Questions should be emailed to:
  • Deadlines for required re-inspections have been extended one month (due dates would have been previously noted in any Notice of Violation issued by the City).
  • Complaint inspections for imminent health issues will continue as necessary. Complaints should be made on-line or call 217-384-2443.

Economic Development and Zoning

  • Zoning and subdivision inquiries and applications should be submitted via email (
  • Enterprise Zone Sales Tax Exemption Certificates will continue to be issued for qualified applicants upon the issuance of a building permit.
  • All property search and business incentive programs remain open and available. Contact staff by email.
  • Applications for Urbana’s Market at the Square can be submitted on-line.
  • Check out virtual Public Arts and Culture programs on social media.

Home Repair Grants

  • Emergency repair and senior citizen repair grants will be processed if possible and if the repair is pressing. Email ( or call 217-384-2444.

Consolidated Plan

  • The deadline to submit comments on the Urbana HOME Consortium Draft FY2020-2024 Consolidated Plan and City of Urbana Draft FY2020-2021 Annual Action Plan has been extended. Submit comments by email ( 


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Last modified:Thursday, August 6, 2020 - 09:59
- Author: BridgetB