Contact Us

As of November 6, 2020 we are experiencing issues with this form.

The "reCAPTCHA" verification may fail initially and require that you check the box and try again.

Also, after you submit your form, you might see multiple errors saying "Unable to send e-mail".

We are receiving the submissions, regardless of what the error says.  If you provide your email address, you should receive an email also.  (Although it could be blocked by your spam filter.)

If you would like to verify receipt, please email directly.

We are working to fix this issue.


City offices are open from 8 AM - 5 PM, Monday – Friday. The City is closed on national and City holidays.

  • The Urbana Police front desk is available from 7:00 AM to 11:00 PM seven days a week.
  • The Building Safety Division is open Monday - Friday from 7:30 AM to 5:00 PM.
  • The Urbana Public Works Department is open Monday - Friday from 7:30 AM to 5:00 PM.

Emergencies: In case of emergencies which threaten human life or injury or property damage, please call 9-1-1. For non-life-threatening situations, please call 217-384-2320.

Non-Emergency Phone Numbers: Contact information for City Departments may be found on their pages:

Non-Emergency Online Form: For any other question, problem, complaint, or compliment please complete the form below. Your comment will be routed to the appropriate City staff and addressed as soon as possible.

Confidentiality: Do not use this form to send information you wish to be treated confidential. This information is available to anyone under the Freedom of Information Act.

E-Newsletters: Subscribe to our monthly newsletters.