Contact Us

City offices are open from 8 a.m. to 5 p.m., Monday – Friday. Our main number is 217-384-0200. The City is closed on national and City holidays.

  • The Urbana Police front desk is available from 7 a.m. to 11 p.m., seven days a week.
  • The Building Safety Division is open Monday - Friday from 7:30 a.m. to 5 p.m.
  • The Urbana Public Works Department is open Monday - Friday from 7:30 a.m. to 5 p.m.

Emergencies: In case of emergencies which threaten human life or injury or property damage, please call 9-1-1. For non-life-threatening situations, please call 217-384-2320.

Non-Emergency Phone Numbers: Contact information for City Departments may be found on their pages:

Non-Emergency Online Form: For any other question, problem, complaint, or compliment please complete the form below. Your comment will be routed to the appropriate City staff and addressed as soon as possible.

Confidentiality: Do not use this form to send information you wish to be treated as confidential. This information is available to anyone under the Freedom of Information Act.

E-Newsletters: Subscribe to our monthly newsletters.