Support Services

The Support Services Division maintains the department’s record system and information management system, provides statistical analysis for the department, backup dispatch center, provide tele-serve service to public and is the primary contact point for public access to the department.

Services Provided by the Support Services Division:

Major Activities of the Support Services Division:

• Maintain accurate and complete record systems involving department activities
• Handles walk-in traffic to the station
• Monitor and operate LEADS terminals
• Issue licenses
• Register sex offenders
• Crime analysis
• Make copies of reports for insurance companies
• Issue police clearance letters
• Process Freedom of Information Act requests
• Process subpoenas for records
• Expungement orders and LEADS validations (annually validating all of the Urbana stolen/wanted files in LEADS

Support Services Number: (217) 384-2320

METCAD Non-emergency Number: (217) 333-8911